Frequently Asked Questions

  • By Luna V Esthetics is located inside Phenix Salon Suites in Roseville, MN.

    Address:
    2480 Fairview Ave N #119, Roseville, MN 55113

    Please note that the building number is 119, and my suite number is also 119.

  • If you're unsure what to book, choose the service that best matches your goals. We'll go over your desired results and any relevant concerns before getting started to make sure the service is right for you. Treatments and lash services are customized whenever possible to suit your individual needs and preferences.

  • Preparation and aftercare will vary depending on the service you're receiving. Please arrive with the treatment area clean and follow any preparation instructions provided before your appointment.

    For facial services, wear clothing that allows easy access to the neck and shoulders and remove necklaces or facial jewelry when possible. For lash services, please arrive with clean lashes and eye area free of makeup.

  • This depends on the service and your individual needs. Facial treatments are generally recommended about every 4 weeks for maintenance, while corrective treatment plans may require a different schedule. Lash extensions typically require fills every 2–3 weeks to maintain their appearance, while other services will have their own recommended maintenance schedule.

  • Yes! Weekend appointments are available by request and include a $10 weekend premium. Availability is limited.

  • Major credit cards, debit cards, digital payment methods, and cash are all accepted.

Policies

  • A valid card is required to reserve your appointment. A 50% non-refundable deposit is required at the time of booking and will be applied toward your service total.

  • Appointments may be cancelled or rescheduled up to 48 hours before the scheduled appointment.

    Cancellations with less than 48 hours' notice and no-show appointments will result in the forfeiture of the deposit.

  • Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to have their service shortened or rescheduled to avoid delaying the next client. Full service fees may still apply.

  • To provide a relaxing experience and maintain a safe treatment environment, only the scheduled client may attend the appointment unless prior arrangements have been made.

  • Due to the nature of professional skincare services, refunds are not available on completed services. If you have any concerns regarding your treatment, please contact me within 48 hours so we can discuss the best solution.

  • By Luna V Esthetics reserves the right to refuse or discontinue services when treatment is determined to be unsafe, inappropriate, or outside the esthetic scope of practice.

  • Every client's skin is unique. While every effort is made to help you achieve your skincare goals, results vary based on factors such as skin type, home care, lifestyle, and consistency with professional treatments.